Fantastic customer service Fantastic customer service (and people)... I acquired my first pen through the KickStarter campaign(2015), and since then, I have only ever used a 3doodler V2/Create. I have no reason to change - Initial performance issues have been systematically corrected, steadily improved... My current pen is now performing flawlessly. The pen requires the use of slightly more expensive plastic filament due to its design, and that is the only reason for not quite five stars!

very bad shipping exorbitant shipping price (more than half the price of the items) for very slow shipping and the custom declaration was incomplete (no value statement on the package) so the custom is sill holding the package waiting for proof of value. I strongly advice against buying from them unless you live in the US. Treatment of European customer is awful and their product is hard to find in Europe so they use that to make us buy directly from the US website. I liked their product but the company policy and customer treatment is very lacking at best.

AMAZING customer service. These people, Janine and Charlie, are absolute STARS. I got the start plus, broke it, and got a replacement pen for NO MONEY, broke the replacement pen and got ANOTHER one. even though it was out of my warranty, they gave it to me. I do not know what to say. they probably have the most responsive and nicest customer service I've ever encountered.

Evie and Dani the CS Dream Team Amazing customer service. Evie and Dani (the CS dream team) helped me resolve my 3doodler start issues today. Very very helpful and the responses were instantaneous. This whole experience has made me even more confident that I will get all the help I need when I buy my 4th 3Doodler. Thanks!

Amazing product Amazing product, always fun to use for me or the kids if you are artsy.