Terrible service Terrible service. Takes ages to get a response from “The Customer Happiness Team” if you get one at all. I had a large order that I paid for back in May, as one item was on back order they didn’t send any of it. I finally hear from them in August despite the back order having by this stage been in stock for a month to say one item I purchased and paid for in May is no longer in stock 🤦🏼‍♀️. Still waiting on anything to be sent

Such a shame Before my most recent experience, I loved this company.. All of the products are great quality in my opinion, but when I spent over £100 on Xmas gifts for my son, my order arrived with not one but TWO items completely MISSING from the box, with a slip inside stating they were all inside & ‘checked’ by a member of the team. This meant my son was disappointed on Christmas morning. Sent several emails to customer care, for the only response to be sent at midnight, asking for my packing slip, i sent this & have heard nothing since. It’s been well over 48 hours since someone actually emailed me back, and I’ve been seemingly ignored since. Obviously very disappointed & feel I've lost my money as nobody giving me an update. I will be buying products from a stockist in future.

Fawny Twiggy Doll I've been contemplating buying an Olli Ella Doll for my daughter for a while, and decided to splash out on the Fawny Twiggy doll. I imagined it to be similar quality to Jellycat brand given the price. I was sorely disappointed, the doll has glue around edging, and frayed bits of material, felt almost 'singed'. What a shame, as the image is beautiful but the quality doesn't shine through. Do not buy if you want a beautiful doll for your child, this will not stand the test of time and feels cheap.

Dinkums Our two girls love their dinkum dolls. The soft bodies are great for snuggling up to and the interchangeable outfits are adorable, as well as being easy to get on and off for little fingers. They also love that their dolls can stand with the shoes on.

I love (and more importantly my… I love (and more importantly my daughter loves) her new cozy, it's so soft and well made. The customer service I received was excellent when I needed to make a change to my order.