HORRIBLE CUSTOMER SERVICE!!! I didnt receive my full order and no one will respond to my numerous voicemails and emails. Horrible customer service!!!

Amazing Product and Great Heartwarming Gift The shipping took about a week to get here. I ordered the 6 ft Original Boo Bear and it came in a smaller package than expected which impressed me. Taking it out of the package, I had to fluff it up a bit as some of the stuffing was a little deformed because of the packaging but other than that it looks and feels great. I'm not sure what the 1 star review is about. My bear came from California and was originally $400. I got it on sale for $139 + + $60 shipping

This place isn't up front with you and… This place isn't up front with you and tell you that you bear comes from China. Charged me more for shipping then the bear itself. Doesn't respond to your request for information. I paid a high shipping for this to take more than two weeks for this Bear?! go elsewhere trust me you'll receive better service!

Absolute garbage Absolute garbage! Don't order gift wrapping or gift note. You will pay extra for a damaged white box with a red bow printed on it. Looks like a kid did it. Then your special gift note is a usp sticky shopping label. Absolute worst company. Never gets back to you and lies. Stay away! Just coming back to update , they still have not responded to me. I wish I could stand in front of their store and tell everyone coming in how bad they are. Stay away from this site. You can get the same bears on Amazon for less and no bad customer service.

12ft bear only 9 feet tall! I ordered a 12ft bear, along with gift wrapping including a bow. I received a big teddy bear, but it was not wrapped at all. Furthermore, the bear is only 9 feet tall, not 12 feet. There's a *substantial* difference in price between 9 feet and 12 feet! I took photos of the bear I received with a measuring tape showing the length and sent them the photos via e-mail, along with the plastic bags the teddy bear was packed in instead of a "polyester fabric wrapping" and a bow as they indicate on their web site. They denied any wrongdoing despite the evidence I presented. DO NOT order from this company as they are not being honest about what they are selling.