My dog tore it open in about 10 min My dog tore it open in about 10 min. I left a review on their page but they don't show. It. Their reviews are fake.

Fake claims of replacement toys Bought the blue bear for my Labrador cross. She chewed holes in it quite quickly so I contacted customer service. They suggested 2 cheap plastic toys instead. I said I didn’t want the plastic toys, I wanted a replacement blue bear. They said they would send me the blue bear but I would need to pay 10 USD shipping costs. Reluctantly I paid it and they sent me the 2 plastic toys! I complained and they said it had been an error. They said they would send the blue bear but asked me to pay more shipping costs! I told them I had paid shipping costs and been sent the wrong items but they will not send the blue bear unless I pay more shipping costs. I won’t pay them any more money. The blue bear is a nice toy but don’t take any notice of their fake claims that they will replace like for like.

I left a review and they won't show it I left a review about how terrible this item is and that my dog destroyed this toy in a matter of minutes and they won't show the review. Clearly the reviews on the site are made up

Very horrible customer service Very horrible customer service. Could not ship the item I purchased, offered to send me something else if I would pay a shipping charge. Said that shipping was my fault because I live on a remote island. I live in South Carolina. All for me a 30% refund but I never received the product. Told me USPS lost the items. The Postal Service told me they never shipped the items. This is a scam company!

Only thing worse than their toy durability, is their customer service. I went online looking for dog toys that last longer than the few months I was getting with pet store stuffed animals. I searched online and found this company. Their toys are even marketed as "TeddyTough™ is durable, it's designed as a plush toy are ideal for extremely aggressive chewers." I tried three of their dog toys, my dog dismembered the arms off of the first toy in less than 5 minutes. Then the second toy lasted a little bit longer, more like an hour , but then again the stuffing started to come out and so I had to take away the toy. Their site says hassle free 30 day money back guarantee. Yet when I went to ask for that refund they only offered 30 percent of what I paid. The toy had to be unused to get the full refund apparently. It's a real head scratcher how I would know the toy either worked or did not without giving it to the dog, which apparently voids the full refund. Not sure what a hassle free, 30 day guarantee means to them , but is sure does not mean hassle free or a full refund. Very misleading company, and for toys that are more expensive than the local pet shop and made way cheaper, its a rip off what this company is selling. Customer service is quick to respond , but with the same poor feedback of not full money reimbursed. And frustratingly cheery about how great they are treating me and making it so convenient??? Do yourself a favour and steer clear of this company.