Numb arms and pain in hips!! I purchased a mattress after hours and hours of research- they said this mattress would be ideal for side sleepers.... but after a few nights I found it very hard- but it also sinks in the middle!!! So I wake up at night with deeply aching hips and the area where the shoulders go is so firm I wake up with my entire arm having gone numb! I am very sensitive to odor and it’s been great for that but.... the pain is too much. Unfortunately it was delivered the day we had several pipes burst due to cold and the insurance moved us out of the house for 5 months. Obviously by the time I got a chance to sleep on it it was out of the 100 day window so I guess I’m SOL. So sad after all the other troubles I’ve had this year....

very firm Only because I wasn’t really aware of how firm the mattress is. It feels like a box spring. We had to buy a mattress topper because it hurt so much.

Developed divots after one year I was excited to buy my first "green" mattress. Unfortunately, 2 inch deep divots 8 inches in length appeared less than a year and a half later. I called and emailed customer service. The owner said my husband was too big/fat for the mattress I got. There were no recommended weights on the mattress descriptions and I had never purchased a mattress before. The owner was also supposed to call and come look at our mattress, but never did. Disappointed and will not buy from this company again.

Good Mattress Good mattress. would've perferred a bit more firmness.

Poor quality, and deny warranty claims I purchased the natural escape mattress, which arrived in September 2020. My husband and I followed all of the care instructions, unpacking it immediately, and placing it on a high-quality boxspring. Unfortunately, we have never owned a lower quality mattress. Within the first year, it was clear that there were indents forming where we sleep. Again- we have followed all manufacturer instructions, and have treated our bed with care- we are of average height and weight. Nonetheless, we are left with a mattress that has developed bad indentations that are causing back pain, and are worsening. When we sent My Green Mattress photos of the worsening issue in 2022, we were told their team cannot see any indentations or visible defects, and denied us warranty coverage. Instead they offered us a 50% discount on a new mattress. So in response to our complaint that their mattress was defective, they denied our warranty claim and instead offered us the opportunity to give them more money for another defective product. Do not buy from My Green Mattress. Their product is of poor quality, and they do not follow through on their “20 year warranty”. After 3.5 years of owning their Natural Escape mattress, we have to go buy a replacement, as the problem continues to worsen, and our backs are in constant pain.