Non-existent customer service We bought a 2nd hand NXT90 with a worn down steering handle (the leather was all cracked and falling apart - I hear it is a common problem) so we decided to exchange that part. We have ordered the part through our local Emmaljunga dealer (BabySam) in Denmark mid-June and are still waiting... The shop has tried to come in contact with the company multiple times, with regards to expected delivery date etc - with no luck. At some point we were informed that everybody(!!) at the office was out for holidays for three weeks and therefore there was no way of contacting them at all. It's the first time I hear about such a big company being closed down for the summer. Very unprofessional. With that being said, we still have still not received any information about the status of the order. I am disappointed.

Poor quality and no customer service Poor quality and no customer service. I bought Emmaljunga NXT60 in 2019 September, the tire was worn out terribly in less than a year. The tire model is specific to Emmaljunga so the only way to repair is to order from Emmaljunga partners. It has taken more 2 months since I contacted babysam for repairing, but the reply is that I have to buy four new tires or a new set of wheels, because Emmaljunga does not have the tire model anymore. So for those ones considering buying a stroller, you should consider a brand with better quality and better customer service.

Not worth the money Not worth the money. Have the NX90 and in 3 months a tire broke and the button to lower the handle popped off. The basket is also too small. So dissatisfied! Do not buy this over priced stroller. Not customer service either.