customer
GBA bit too clunky for us. I will say customer service is always excellent. This service can be clunky to use. We are a theatre company, we need both an online sales presence and the ability to have a point of sale. As a POS the system is extremely clunky and takes too long per sale, especially when you have a line of in person transactions. There are too many hoops to jump through and customers can be annoyed with having to give an email to finalize the sale. Customers who are not internet/online sale savvy can also have a hard time navigating the website. On the back end, electronic sales can be hard to track and navigate. It is not readily apparent how to generate reports that give the information needed when tracking where money is coming from, especially when you have multiple shows per season. It is hard to tell what the purchaser is buying when tickets are available for the entire season. We need, for our financial records, to know which shows the ticket purchases are going to. We may be using the site in a way that it is not completely designed to do. Which is in no way their fault. This just may not be the service for our kind of theatre.
Anonymous
GBCREDIT CARD FRAUD - AVOID A few days after purchasing tickets through Yapsody, two accounts of fraud were committed on the card I used to buy the tickets, one of which was fortunately stopped by my bank. The event organisers put the word out that several people who had bought tickets had money stolen from their accounts, so I am certain that Yapsody are to blame. I have opened a fraud case with my bank. This is incredibly poor service, they can't be trusted with your card details! It is a free service for a reason!
John Huebler
GBYapsody's responsive and helpful support team Yapsody's support team always responds quickly, answers my questions, provides links to documentation with more details, and follows up asking if I have more questions. This level of support has become rare in software apps and platforms, and is one of the things that makes the Yapsody platform very good for our events.
Rotary
GBBeen counting on you guys for years Been counting on you guys for years. the yapscan is super quick now! Super happy to have you in our corner. Joe Rotary 5220
pernst56
DEStealing our money? Yapsody works with WEPAY and our experience was really bad! They could not verify our account although we sent our company documents about 10 timers! They are still holding our money and I have to believe they are trying to collect interest. One way to make money.... Stay away from Yapsody and their partner WEPAY