Ideal Platform This is a dream platform for event organizers. Quick to respond and disburse funds. We got paid what we were due – and that’s very important to sustain a business in the volatile events industry.

Effortless First-Time Ticket Buying Experience As a first-time buyer on BPT, I was genuinely impressed with the seamless and straightforward process of purchasing my concert tickets. I have to say, navigating the site was a breeze, and completing the purchase was an absolute walk in the park. From selecting the event to securing the seats I wanted, the steps were clear and concise. I was guided through the entire process with ease, leaving no room for confusion or errors.

Ignoring all communications and haven't refunded cancelled event Long story short... I purchased tickets in February for an event due to take place in May. Alas, the event got cancelled because of Covid. Brown Paper Tickets were notified by the organiser of the cancellation in April. They said refunds would be issued in two weeks. It's now about to tick into July and no-one has got their money back. Brown Paper Tickets have ignored all further attempts to contact them by the organiser and haven't even bothered to respond to any of my emails or messages. And they have shut down their UK customer services including the phone line. Yes, it is a hugely difficult time for the events industry but this is appalling customer services, especially from a supposedly ethical company. It's people like me who were trying to support local events that are out of pocket. Given that, the organiser is no longer going to use them for ticket sales. The only option I'm left with is to do a chargeback through my bank. Fingers crossed.

Small non-profit in financial distress because of Brown Paper Tickets We are a small non profit that does a single event every year. 90% of our yearly income comes from ticket sales to that event. We are nearly 3 weeks past the date of the event and we have not received the proceeds from our ticket sales. The proceeds are due to us 10 days after the event according to Brown Paper Ticket policy. Our bills are due. No one has responded to our inquiries on how long it will take to get our funds.

An untrustworthy organisation Two events were cancelled in 2020 where I requested refunds from Brown Paper Tickets. There was no response from them. In the end, I had to raise an issue and my Credit Card company refunded me the money. Do not trust this company.