Slow to respond to anything, while ignoring most questions. Would not communicate and answer simple questions. Did not want to deliver the product in the manner I asked for. Would not tell give me an eta on delivery, I sat there for a full hour asking for an estimate before i got a reply, "we are working on it". This carried on to the next day, and didn't even make it that far. Hours later (after work) I queried again, it was made clear in very few words that it had been forgotten about. It was delivered within 10 minutes of this... While i got my product, I was not happy with the customer service, especially regarding a purchase that I wasn't 100% comfortable making in the first place.

A gaint scam DO NOT, I REPEAT, DO NOT BUT FroM THIS SITE! I ordered $100 worth of gold for Vindictus and never received my order. I ordered in November, and would continually contact "moon" in the online support. Whenever I asked about my order, the only response I EVER got was "I am working on your order". When ever I mentioned that I wanted a refund, they wouldn't answer. At the end of December I even tryied to contact Paypal about getting a refund, but they wouldnt refund me. They're response was: Unfortunately, we are denying your claim because your purchase was for a virtual, digital, or intangible item, which is not covered under PayPal Purchase Protection. We only cover claims involving physical items that can be shipped and tracked. Don't EVER buy form this site. I will never get that $100 back.

Quite Impressed. This is my second time ordering from this website in the past two weeks an I must say they do as described,Received order in what must have been under 30 minuets,quite impressed. Will be using again in the near future.

libertador satisfied customer Great service I've used this service for quite a while, very pleased with the friendly communication and quick responses. Very trustworthy and never fail to provide what I've ordered!

Moon Moon is the best customer service rep in the industry. Very fast, reliable, dependable service. I recieved my goods in less than 10minutes. Highly recommended, 5 stars all the way. Keep up the good work pal!