Absolutely terrible, go to another store. I ordered 9/12/14 and waited all the way until 10/5/14, when i decided to just cancel the order. After the first week of waiting and sending a email to their customer service, they told me that it would take 1-2 weeks because the case was on backorder. I was in no rush to get my controller, so I said I would wait, no biggie. 2 weeks later, I asked for an update on my controller...by this time, I expected everything to be instock and ready to ship out(That's what the website said all the time)...They even gave me a link to Zen desk as a "tracking order"(they used quotes). So I used the link and nothing, couldn't access anything. Figuring it was faulty, I emailed again a week later asking for any update of my controller. Their response "Yes, sorry, the monster energy controller shell is on backorder. Please choose another so we can ship it out right away. Thanks." After 3 weeks of this back and forth with them always saying on backorder or unavailable, I just sent them a email saying that if they couldn't give me any actual and useful update on my order, they should just cancel my order. They did just that, they knew they had no information on my order, it was just a big run around attempt grab my money without delivering without any product. Overall just terrible Customer server- no helping at all, just a big circle of information. Very disappointed in this company and would never even think about ordering anything from them again.(This was my first order) Tl;dr: Highly disappointed and upset. Customer service is terrible- no usefulness, run around to stall for time, and absolute false information all around. Of course, you could ignore my review, I might have just been one of those customer that just didn't get any attention from the company...But think about this, why order from a company if they treat even one customer like me?

BEST CUSTOMER SERVICE EVER! I have been a long-time customer of intensafirestore for all my modded controllers for ps3, xbox 360 and now xbox one and ps4. Their controllers are the best on the market as I have tried their competitors and their's are the best no questions asked. Their support team know their stuff inside and out and always give the best advice when I need it. Just saying'...

AWESOME! AWESOME! AWESOME! I love this website! I ordered my Xbox One chrome modded controller last Tuesday and it was on my front porch by Friday. I haven't been able to put it down since and it is crazy what this thing does! The rapid fire is insane, better than any I've used before and it has some crazy features. Big shout out to the lady who walked me through the features on the phone and hooked me up with the free shipping. You have earned a repeat customer and my buddy put in his order this morning. We will be gaming together and be an unstoppable force. THANKS INTENSAFIRESTORE!

Good mod I love that it uses a standard PS3 controller. Work great with good mode choices. My only complaint is that I had to unplug it to reset it every so often. It was like the controller did not recognize it was there. Actually, the little wire that connects the mod to the controller broke. I need a new one. I do tend to squeeze my controller pretty hard sometimes, maybe that is the cause. Other than that a great overall mod.

Needs a little more refining. I've bought Three controllers from your company, and although I didn't have a problem with two of the three, the Third controller, the buttons get stuck together very frequently, and the Colour faded somewhat very quickly. I've referred your company to a friend, who wasn't so fortunate to have the same experience as I.