research not an mmo fan, but i started playing one... anyway i had trouble figuring out something, searched on google, didnt found many helpful things, except here

Guide is put together very well. I bought my FFXIV Lancer Guide from them, and it greatly helped the way I played. Although, it could have been nicer if there were images in the guide too. Other than that, there is nothing bad I can say about the guide. Maybe they will put the images on the free updates. Anyway, I will recommend this to my friends.

FFXIV: A Realm Reborn Guides I have used all of the FFXIV Guides that Killer Guides have published and am extremely pleased with them. These guides have proven to be an invaluable resource for a casual gamer like me who does not have a ton of time to play every day/week. All the information in these guides are constantly updated for you to go to the section that's pertinent to the goal that you want to accomplish and attain that in a time-efficient manner. Keep up the good work, Killer Guides! Edit: I agree with Candice's review below - Killer Guides can definitely explore opportunities to include screenshots or images in their guides. Another area to consider maybe to include video footage of a walkthrough, maybe a hyperlink to a Youtube video for instance - this would save some time for players to search for content on the Internet.

Bad Support Experience Purchased a guide thinking it will be good that just turned out to be a wiki in pdf format. Want to return the guide but their contact us page is broken and hasn't been fixed the last 3-4 days and their direct email address you email for help doesn't respond at all. Really bad experience.

No customer service at all No customer service at all. Contacted them three times over a week and I am still waiting for a response a month later.