Incompetent at best I have never seen a company manage games so poorly. With the previous owner of APB: Reloaded, the game always had thousands of players online, and the game had constant improvements. With "GamersFirst" (very misleading name also) the game has seen no improvements, it has devolved in any way worth mentioning. The graphics have gotten worse. The servers have gotten worse. Customer service is dismissive, and often outright rude. Their "anti-cheat" software does nothing useful, people max out their characters while blatantly cheating. The player base is more often than not, completely toxic, rude, and abusive. People can behave in ways here, that would get them banned in other games. They promised an engine upgrade, no new content until engine upgrade. That was supposed to be 4 years ago. New games of higher quality have been made from scratch in that time.

customer support + FF mix ban with legits Bad customer support, its like they are typing the same information over and over again like they have a script for each common problem and know what to respond to it. Been playing the game for years and supported the game $600+, pro apb player recently ban, no full investigation at all doesn't Treat people with some decency automated message sent to your inbox "We regret to inform you that this account has been closed, as someone with access to this account was observed using third-party tool which violates our posted Terms of Service policy. This account will not be unblocked and all current/future tickets will be closed and no further action will be taken on this account. which doesn't even address the problem when you weren't even cheating or using a hack. yet Tiggs the community manager states "For those that claim, omg I wasn't cheating... yes, yes you were and you've been caught.". ignorant? though Fairfight already has a long history of false banning on other games just google it.

Starting on APB (their most successful … Starting on APB (their most successful game): Pay real cash for overpowered weapons and defeat everyone; Pay real cash for one kit for each car (there are 2-3 kits per car in 10-12 cars); Pay real cash to get bonus money and contact progress ("xp"); Pay real cash to get parts of clothes for outfits; Pay real cash for added vehicle customization; Pay real cash for added character customization; Pay real cash for every single new content they release; Pay real cash for a buggy, poorly-optimized, poorly updated game with mediocre content and no support. Pros: APB has a surprisingly deep story and complex background; cons: it was made by RTS, NOT GAMERSFIRST. This was just ONE game, don't get me started on Fallen Earth.

APB Reloaded is obviously a cash grab … APB Reloaded is obviously a cash grab game from another fly by night publisher following the philosophy of dump your crap game on the public, but lets hope they pay our bills with with our cash grab store. The game is complete junk and all the excuses as to why nothing has been done to improve it are just that, "Oh we're gonna put it on a new engine" Right that's why it's on crap from 7 years ago still. As long as gamers keep giving publishers and games like this the time of day. THIS IS WHAT WE GET.

Great service host There's a few things this company could probably improve, i.e servers and cheating, but generally the experience has been great with them. Had an issue and they responded the same day, constant admin response by that thinking. Games great but has a lot of issues, but they're working on it I bet! Trusted to make purchases, truthful honest company.