CUSTOMER SERVICE WHICH SHOULD BE A MODEL FOR OTHERS Many companies' customer service is about fine words, free vouchers (which can be insulting) and little else, you suspect that nobody's going to really take your complaint on board. FADVD set the standard that others should follow. My concerns have been acted on politely, quickly and effectively. Their handling of the recent Royal Mail computer system difficulties was a model of first-class service: A+communications, staff working overtime to clear the backlog - all evidence of genuine concern for customers. At last, a company that treats existing customers as well as they do prospective ones, by making good on their promises. My finest customer service experience, thank you.

Fantastic Service Only part of my order arrived, and when I emailed them they replied within about ten minutes and sent a replacement immediately. If only all adult stores (or regular stores for that matter) took customer service so seriously.

End of a Great Company Used to be a great company, but now they have been swallowed up by Gamelink and no longer offer the extensive range of dvds they used to offer, a real shame as they used to be the only company I would trust with my money RIP Filthyadult

the websight wont load up so cant even … the websight wont load up so cant even go on it anyong else having this problem ive tried on my ipad as well still the same

Still Great I disagree with the previous review. I am also a long-standing user of this company and also had qualms. However, I have found them to have a huge selection, great prices and fast delivery. It seems their deliveries come from Europe rather than the 'States and are every bit as quick as they used to be when they were a completely UK based site. I had a problem with a disc recently and their customer service sorted it out for me very quickly and painlessly; yes, they're now part of the Gamelink empire, but it looks like that is a good thing. I'm still a happy customer.