Needing a resolution! I want to use my card! Even after sending a screenshot of my most recent payments, my account is still showing past due. My card hasn’t been working and another payment was taken from my bank account on Mon Feb. 4 I keep getting messages from Movie Pass apologizing yet not providing a resolution!. It’s been about 2 weeks and still nothing. No assistance

Deceptive business practice I signed up for the movie pass with my credit card and received my pass. After reading all these horrible reports, I did not activate my card. They automatically activated my card without my permission and started charging it. I contacted them many times, but you can not reach any at customer service; they don't have any people to respond to your cancellation emails. Totally a scam; the New York DA office must take action to close these scammers and the con artists.

Do not waste your money Do not waste your money! MoviePass doesn’t work at the theater most of the time. You can not reach a live body at MoviePass any time. You can email customer services after your incident. They will likely add points to your account as an apology. However these extra points do not roll over to the next month. Complete waste of your money

What an awful experience What an awful experience! I have had this app for 10 months, thinking that unused credits would roll over but they delete them and you only get to keep like two months worth of it, and if you are not a member any longer you can't use the credit points. This is awful, and its steeling money!! Hard pass for future purposes, and if someone from customer experience reads this, I want my money back! Gotta love Cinemark and this other places where all unused credits just roll over!

I have never been this disappointed… I have never been this disappointed over a app. Going to movies isa exciting event that families work forward to, thus if such a plan randomly fails people will definitely not be happy. This was the case for us the card would simply decline no matter what we did. Do not buy as this app will simply leave the entire family disappointed and quite disgruntled.