Very prompt responses and helpful to…Thanks Milbo! You we're very helpful :) Very prompt responses and helpful to chat with. Usually I'm super disappointed with customer service because I can't seem to talk to rational, helpful people. This was a complete 180 from my usual experience, very satisfied!

Advertised discount not honored The advertised discount of 20% off wasn’t honored when I paid and the normal price was charged. I contacted Virgin Experience Gifts and they promptly apologised and said a refund will be organised into my credit card. Great service. My friend who I gifted the experience to of going to the Top of the Rock loved it. Thanks Chantelle.

"does not expire" but must pay extra... Received as a gift years ago. Admittedly it's a bit late in redemption, but the voucher says "does not expire" with not other stipulations. Just tried redeeming it, and now it's requiring we pay the price increase, as it's been longer than 9 months. Nothing on the voucher mentions this. Lame. Overpriced in any case.

Voucher Trade Made Easy! I needed assistance turning in a couple of vouchers to cover the costs of a different experience. I was helped promptly and accurately, all within a short time. The Virgin Experience lady understood what I was trying to accomplish and got it done quickly. Better service could not be had. Rashieda did an excellent job of customer support!

Extremely difficult communication and no customer service number… I had asked my voucher to be gifted to my sister in San Francisco, CA to be used for any experience. But instead, what she got was a voucher that can only be used in iFly in Frisco TX. I have been trying to solve this problem ever since and there is no one I can talk to.