I had to call customer service to… I had to call customer service to assist me and the woman who took my call ended up helping me place my whole order and could not have been sweeter! The balloons came when they were supposed to and my 3 year old grandson was over the moon with their arrival as all he wanted for his birthday was "balloons and cake"

Balloons arrived a day after her 40th… Balloons arrived a day after her 40th birthday. The balloons were deflated, one was on the floor. I e-mailed twice and left two voicemails and no one ever returned my call. I want a full refund and received no communication from them.

I was expecting delivery on the 15th I was expecting delivery on the 15th. I understand the note says earliest. I misunderstood. The balloons hit the dock at 10:30 am but were not delivered until after the recipient was released. I wasn’t expecting him to be released. So disappointed

Did not arrive on the requested Delivery date Read the small (fine) print about when it will actually be delivered. They have you select a delivery date, but written in the small below the delivery date calendar they have "Order will arrive within 2 days of the selected delivery date"...which you do not really see. So when you pick a delivery date, it will show up 2 days AFTER that delivery date. If you pick a Friday, it will show up on Tuesday.

Wish you could deliver on shorter… Update: I wasn’t expecting follow up but next day after posting this review customer service reached out and made amends! Appreciate that so much even though I was really just making a review not looking for refund or anything. Original review; Wish you could deliver on shorter notice since I ordered 2 weeks in advance of the occasion . And where do you put the greeting message to the recipient? My recipient looked all over the packaging, on the attached little card- they found no message and did not know who even sent them the balloons!