Poor quality diamonds (ring) Poor quality diamonds (ring), sent the wrong size..., worst bs customer service. Never again, they suck!

We will be back! My girlfriend and I recently came in and had the best experience with Bryce. He was polite, patient, and knowledgeable. He took his time with us and went above and beyond our expectations. We felt welcomed and comfortable as an LGBTQ couple, and did not feel pressured to buy anything. We found exactly what we wanted, and will both be back to buy each other’s engagement rings and eventually our wedding bands as well.

Terrible company Terrible company. Cheap defective products marketed as “luxury”. Horrendous customer service. What a waste of time. The coating on my husband's wedding band started scratching off after 4 days. They said I could get a partial refund, as in, I return the ring and they keep $1150 of my money. I had to threaten legal action, going to the BBB, the Attorney General's office to get a refund. Then they said the only way to get my $ back is to sign an NDA to not tell people about my terrible experience with them. They wouldn't let me have my attorney review this NDA before signing. I told them I'm not signing anything and they can discuss with him. BE backed down on the NDA and gave me my full refund. It shouldn’t have to come down to customers threatening legal action, and a company coercing customers into silence, to get a refund on a defective product. What a disgusting way to treat your customers.

HORRIBLE service HORRIBLE service. Mary in customer service should quickly find work not dealing with customers. Order delayed by billing department she said and meanwhile billing address updated in bank account and brilliant earth took the funds with no order number. I call just to be told shipping before valentines is a lie anyways it will take 3 weeks so i dont need to rush and they will hold my money for 2 days. I ask if they can expedite shipping after order resolved and no, ask to get my money back then and no. I ask to talk to billind department or manager and mary says manager will be availabke in 24 to 48 hours. No customer service at all.

Potential Scam - Ring returned however will not replace or refund Order no: 2023970336 Ring received lower quality to purchased and returned to you. However, you will not replace or refund my money and now ignoring emails and not calling me back. I have opened a charge back case through pay-pal and will be opening a fraud case against you with my bank. Do not use this company, wish I had looked at Trust pilot first - numerous people with the same complaints - potential scam.