Can not fault brilliant earth I placed my order with out first looking at reviews and i must admit once doing so i was very concerned. In short I shouldn't of been. I have had a completely different experience with brilliant earth than alot appear to have. Delivery was actually earlier than stated, the ring itself i was very happy with however my wife was not a fan unfortunately. I called brilliant earth who couldn't of been more helpful. They organized collection via fedex. I received an email update as soon as they recieved it, not even 24hrs had passed and the refund had been submitted. Based on my personal experience i would 100% use them again.

Terrible company Terrible company. Cheap defective products marketed as “luxury”. Horrendous customer service. What a waste of time. The coating on my husband's wedding band started scratching off after 4 days. They said I could get a partial refund, as in, I return the ring and they keep $1150 of my money. I had to threaten legal action, going to the BBB, the Attorney General's office to get a refund. Then they said the only way to get my $ back is to sign an NDA to not tell people about my terrible experience with them. They wouldn't let me have my attorney review this NDA before signing. I told them I'm not signing anything and they can discuss with him. BE backed down on the NDA and gave me my full refund. It shouldn’t have to come down to customers threatening legal action, and a company coercing customers into silence, to get a refund on a defective product. What a disgusting way to treat your customers.

What a mess What a mess. Placed and order in GBP however the order worked out cheaper for me in USD it took a week to change the order from GBP into USD they then processed it again and took my payment. a week later get an email saying there is an outstanding balance? The balance outstanding is the saving I made by switching to USD? What a nightmare when I called to discuss it there was no real customer service it was either pay the balance or cancel. What a shame lovely website but totally poor customer service and poor internal systems. Order cancelled

Bait and switch The photos of the diamonds you pick and the one that gets sent to you are different. The customer service will also hang-up on you.......absolutely ridiculous to send an entirely different shape

I had no isssues getting a loose diamond Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Paid a little over $10k for it, $11k with tax. Similar natural diamonds were around $30k+. Diamond arrived following Monday, a day earlier than expected. I am not sure about all these neg. reviews on here. I had 0 trouble.