worst service ever I will not be purchasing from brilliant earth again. I purchased a engagement ring, supposed to be delivered 10 days ago. They emailed me saying my order was pending cancellation and I tried verifying multiple times over the phone/via email. I spent 2 days countless hours to solve this problem. Then they told me I would receive my ring in 3 days, before my order was delayed yet again. The only compensation they offered me was on a future order, when quite frankly I don’t want to transact with them again. Or a free item for 150$ or less which for men there’s nothing under $195.

Awful customer service Awful customer service. I received a quote on the phone, was quoted in USD, paid over the phone, received the invoice in USD however was charged the exact same amount in GBP. They won’t discuss anything via email, just say to call however when I insist on email they don’t reply. Will be following up with legal advice

Easy I bought my wife's engagement ring here and was very happy with the process and how things turned out. I enjoyed finding the ideal diamond to go with the setting and cut she had chosen. I think the pricing is very competitive and probably cheaper than going to any other jewelry store in person. The fit was a half to a quarter size too large but other than that we have been very happy with the ring and have had no problems since.

Delay engagement ring and Financial Damage I bought a ring online (for the engagement with my girlfriend). My payment got refunded, because of the refund I payed twice for exchange rates. My financial damage €296,11/$317,72. I took my girlfriend to a trip, this trip will be without a ring! If you want to disappoint your love ones. Destroy your capital here! Customer service is also very poor. No understanding for the situation and no thinking.

Poor quality diamonds (ring) Poor quality diamonds (ring), sent the wrong size..., worst bs customer service. Never again, they suck!