Prompt receipt of my order Prompt receipt of my order. My reservation was that with the main purchase there was the opportunity to purchase an additional special of 3 additional bottles at a special price. My initial order was received without these additional items. I called and the operator credited my credit card and didn't look into the matter or determine what had occurred.

I enjoy their wines and the guarantee… I enjoy their wines and the guarantee is welcome although I haven’t used it. Service is quick and reliable and they have many special offers but there’s never any pressure to purchase. We share the wines with friends often and there always well received.

Shipment made on time Shipment made on time, well handle by Karen-Wine advisor..Have had problems in the past seems corrected. Thanks

Love these wines! We have been getting wine thru Laithwaites for a few years now and have never had an issue with them. Communication has been great when we have had questions. The variety of wines we get have been great and the speed with which our special orders come has been amazing. We highly recommend them if anyone wants to get started in trying new and varied wines!

The rep that I spoke to when I called… The rep that I spoke to when I called just didn’t get it. I felt like I was speaking to somebody who was reading off of the card. I was not going to be home on the first day of FedEx delivery so I asked if the FedEx delivery could start a day later and their response was oh they try three times to deliver. I was away and knew that no one would be there and told her that it would be a wasted trip for FedEx that it didn’t make sense for them to go out and try, she did not grasp that. I also received the wine with a letter stating that not everything was in stock that was supposed to be in the case, why wasn’t that told to me when I placed the order in the first place? It was a matter of days and could have already been known about distributor in my state.