Happy Customer Since 2019 Wine.com is very good at what they do. I've been a regular customer since 2019. I've placed lots of orders and rarely had an issue. When I did their customer service team was great. In one case they sent me the wrong bottle, credited my account and let me keep the mistake at no charge. Their selection is very good and their prices are fair. The discounts are nice and the Stewardship program which includes free shipping is a bargain.

Wine.com WHY BUY FROM ANYONE ELSE? provide some of the very best… Wine.com provide some of the very best service imaginable. The site is easy to use and well informed. I find the search filters extremely helpful- in particular the combination of ‘critics reviews’ and ‘price’. In addition the service is excellent. I have bought at least 20 times for delivery to NY and Idaho including ‘en primeur’ that get delivered a year or more after ordering. Win.com are 100% reliable- they have informed me if there is a possible problem with damaged labels or leaking corks. In short, i know i am in safe hands. Why buy from anyone else?

Chat help was good Chat help was good. Description of wines and ratings were helpful Addendum: bought 2bottles if Portuguese wine for my brother’s birthday gift, a vino verde and Graham’s port. This was in anticipation of an upcoming Douro River trip. They were delivered without issue and reported to be delicious

Shipping issue The program kept rejecting shipping dates. I got it worked out, but only after Chatting with customer service, which wasn't available at the time (late in the evening) I first tried to place the order.

They don't care about customers I bought a bottle of pink sparkling wine for a friend's birthday one week ago. It never arrived. I called a day later and was told to give them 3-4 days to connect with FedEx. I waited a week and called back. NO RESOLUTION. They kept asking me to call back. DON'T USE THEM!! Waste of money and time!