Beware: Items Won’t Ship I agree wholeheartedly with the other negative reviews. I purchased a $2,500 wine credenza that was advertised as “in stock - will ship from our warehouse in 24-48 hours”. I purchased the item on March 19th for my husband’s birthday (which in late April) and to date the item has been packed but not shipped and the estimated “delivery date” is well over a month after my order date. Every time I call customer service the agents keep telling me the item is in transit (and give me different delivery dates) but can’t explain how the item hasn’t yet been picked up by shipper. I’ve called customer service, emailed FragilePak (with no response) and submitted a support ticket with Wine Enthusiast (also with no response). At this point I’m quite certain the item just will not ship. So much for “in stock - will ship in 24-48 hours”. So frustrating and honestly wildly unprofessional.

Believe what you read here about the customer service We received a 24 bottle wine cooler by Wine Enthusiast as a gift. Although the product works well so far and looks nice, one of the slide in bottle racks was out of shape and doesn't seat properly in the rack channels. Contacting customer service was of no value. They told me that they do not have replacement racks and to send it back to Amazon for replacement. WHAT? Send back a 60# refrigerator instead of getting a $10 replacement rack. Believe what you read here about the customer service.

Avoid this company like the plague Avoid this company like the plague. We purchased a Eurocave. We were told it's inability to keep the temperature within range is by design. Our less expensive models have no problem doing so yet, after the fact we are told there is nothing wrong with a Eurocave that does not. We ordered a simple item in error. Told it would be refunded, never happened. Then every time we inquire about it we receive an email saying the matter is closed, with no replies or refund. The customer service is simply unacceptable.

Several purchases I’ve purchase several products from wine Enthusiast most recently was a set of long stamped wine glasses set of six. It was a very nice purchase. The glasses look great.

I bought a wine luggage I bought a wine luggage. Your site provided very good information on the pieces of luggage. Using your website was easy. The item was delivered quickly with no problems.