Scam Scam. Many people received an offer with their AMEX card for cash back on a purchase that excluded use of promo codes. Everything on the website is always “on sale” so no purchase was valid at all. After finding out, I tried to cancel the order (2 hours later) and they refused. Was told there would be a huge restocking fee if I refused delivery. Found out this happens to many others don’t trust this site

Definitely No Scam In My Book! In all of the years and numerous bottles of wine consumed, I have never had a bad experience with WI. There have been several times that I was either unhappy with a bottle or 2 and recently a shipment of 5; the wine was always replaced promptly, at no charge and to my satisfaction. I've been through the 'weeding out' process of trying various kinds/types of wines and have now settled on a few select favorites. This is not to say that I won't 'dip my toe' into the unknown pool again but I have every confidence about my future orders from WI. I do agree that FedEx is a far-from-perfect delivery service like they were once upon a time. Cheers!

CUSTOMER SERVICE CUSTOMER SERVICE, WHAT CUSTOMER SERVICE? THEY NEVER GET BACK TO YOU OR ANSWER EMAILS. THEY EMPTY MY CARTS. THE LAST 3 CARTS I MADE THEY EMPTIED SO I NEVER MADE ANOTHER ORDER AFTER ORDERING 5 TIMES. IT SEEMS WINE INSIDERS DOESN’T WANT MY BUSINESS. I HAVE TOLD THEM NUMBEROUS TIMES CHARGING A PROCESSING FEE IS NO FREE SHIPPING. GIVE ME 50% OFF WITH NO PROCESSING FEE, I'LL MAKE MY 6TH ORDER OTHERWISE WINE INSIDERS IS A SCAM AND I'LL BUY MY WINE ELSEWHERE.