Thomas Wheeler
GBThe LED light string was labeled incorrectly. DC voltage markings were reversed. Problems with my last model were corrected with a replacement part. Very responsive and pro-active customer service.
Janet DeGrow
CAI ordered the Ukranian Dream for my… I ordered the Ukranian Dream for my husband for Christmas. I'm not sure what happened on the back-end, but I just got the package last week. It will make a great Father's Day gift. I won't know if the item is good, easy to put together or missing pieces until afterwards. My advice to future customers....order well in advance if you are planning for this item to be a gift. Or have a backup plan in case the item doesn't arrive on time.
Anthony
GBGREAT AMERICAN CUSTOMER SERVICE I REQUESTED A REPLACEMENT MOTOR FOR THE AIR FORCE TURBO KIT AND ALEX WAS VERY COOPERATIVE IN MAKING IT HAPPEN. I RECEVEED THE MOTOR THIS AND WILL PROCEED WITH THE ASSEMBLY. ALEX ALO HELPED WITH ASSEMBLY FIT PROBLEMS WHICH I'M STILL IN THE PROCESS OF CORRECTING. THANKS METAL TIME FOR THE GREAT CUSTOMER SERVICE REP. ALEX.
Vanessa Fuentes
GBThe metal guards DO NOT WORK The metal guards DO NOT WORK! They come apart and unstick right away and the price for them is just way too much for a product that does not work
Evan Fincaryk
CAFantastic product I ordered this from Canada, and expected to wait a couple months for it to arrive, but it came around three weeks after purchasing, so that was a plus. Also the free shipping was a great bonus. The actual product itself came in very nice condition with no visible abnormalities. The instructions were clear but didn't show a step by step to make it easy, but that was ok as long as you look ahead in the instructions. There were only about one or two pieces in the five sets that I got that had slight defects, other than that I can't really complain. Love the work that Metal Time is doing and highly encourage more collaborations with other companies like World of Tanks. Definately worth it!