3 days im waiting on a payout of my… update on my case: I have to be honest even tho i was disappointed by the delivery time of my funds i got them in full so the website is legit if u don't mind waiting for the money. I was stressed out so i said what i said and i leave it down there so people can have an idea. 3 days im waiting on a payout of my cash out , i did a cash out of my skins on the 12/18/2023 at 6.41PM Est Today its the 21 and no money, chat support is everyday same conversation, we cant guarantee a payout; our payment provider run into some problems, i don't care the moment u accepted the skins and your website states a guaranteed payout from 2-24h and says 6h average u should make sure that happens.

The overall experience was decent The overall experience was decent, the payout to my PayPal took way longer than advertised. If they would tell you that it can take a few days I'd be totally fine with it, but the advertise that the money should arrive 24h later. Overall I'm happy with the site but I would wish they would change their wording on the payout with PayPal.

Selling process was swift and simple, but payout took multiple days The process of selling via skinwallet instant was good, however the payout process took longer than expected (3 days). I managed to get in contact with support about it and in the end all went well.

SkinWallet needs Improved Customer Service So used skinwallet around 13/14 days ago. The experience was anything but smooth. I sent the skins and the payment to me error'd (apparently issues with their bots) If this is their normal way of dealings would I return? no. However they did eventually rectify my problem but from reading the reviews of others who've experience similar I will update my review but giving my opinion on what I feel would of helped in my situation. 1. Basic customer service skills/communication - if there is a problem and it's a serious and time consuming as you made this out to be. Then give the customer a time line. It's not good saying 'an admin will be in touch shortly' and 'payments will be starting to be sent in a few days' for a week later no payment made/0 communication on the delay or time frame. In short keep people in the loop and set time frames. If they're delayed it's not ideal but atleast we aren't kept wondering. 2. Overhaul your payment system - I've seen a few issues from bot errors or payment accounts supposedly dry. 3. Website banner/Chain email to warn of potential delays and time-frames. Save your support staff being overwhelmed with support tickets by communicating issues this way as they arise. I feel if you address these issues, you would elevate your customer service levels and avoid easily avoidable complaints. Ultimately my issue was sorted but 3 star is still the best I can review as I feel things could of gone a lot smoother while dealing with the issue.

Same issue as many deposited a knife… Same issue as many deposited a knife worth $80 expecting 0-24hr pay out as needed the money asap really this is now the 5th day with support not having an eta and my email being ignored will change my review if resolved but I’d whole heartedly avoid this website I believe it to be a scam 0c55168a-5774-4d78-acb9-b72bcadd1d62