Poor service and worse cleaning Visited in Erie, PA. Fast seating, not busy, after the usual lunch hour. Waitress brought drinks but only 3 crescent rolls, even though she was told there were 4 (one in the bathroom prior to seating). Finally brought a 4th roll, took orders. Rolls were dry and tasted stale. Waitress didn't come back for 25-30 minutes - not until the food came. Couldn't catch her eye for more water. My burger was well done - I'd asked for medium rare. One of the other's burger was supposed to be medium well and it was charred black in places. We didn't send them back, thinking we'd be there another half hour, waiting without more drinks. We had plenty of time to look around. Fans in the atrium were trailing dust and cobwebs. Layers of dust in the vents. Very happy we weren't sitting under the atrium. Won't be going back.

Phenomenal service My brother and I wanted to go to a new place for lunch before doing a few errands and we both have never been to Cheddars so we thought we would give it a try. Immediately walking in it was a warm and inviting atmosphere. Our server, Ricky, was phenomenal!! Let's just say that more servers in the food industry need to take lessons from this man. He was absolutely GREAT!!!!

We ordered take out from the cheddars… We ordered take out from the cheddars on airport freeway in Bedford, Texas. Portions too small. We joined the club and had a chips and queso coupon. It expired, but we’re not aware of it, they could have recognized it, but stingy management. Not good customer service. I work in customer service for many years and it’s not rocket science to serve good customer service.

Great dinning experience! Food was hot !! And delicious. I ask for medium plus for my steak, Chief did excellent job❣️Katrina was our expert waitress, she was timely, efficient and friendly! We are going to ask for her next time❣️Bathroom was clean and plenty of paper products. Oh the male hostess was good at his job too. I know this is petty but the music was awful, it was too loud and not really music 🎶 It was annoying😳But that won’t stop us from coming back, maybe Christmas music next time ?! Aquarium.Was well maintained and beautiful, plants are amazing 🤩

Liked the food, but music way too loud. Liked the food, though I wouldn' rate it above average. The problem was that the music was soooo...! loud we could not even talk to each other. In case you are unaware, "dining" is as much about being with and conversing with family or friends as it is about the food. Two of your locations advised that loud music is company policy, Really!? Whose idea was that? Do you actually have customers who will not come in unless the music is overbearingly loud? I think probably not. Good luck to you...we'll just "dine" somewhere else where we can have a conversation.