They’re scammers!! They’re scammers!!! I own a business and they tell you reviews are automated and can’t control anything when all they do is lie and take your money buy forcing you to place ads. The reviews that they approve are all fake and the legit ones are never approved! I spoke to a guy name Cody and he was so unprofessional! He told me I can speak to her manager and email her at “mad at yelp.com”. Obviously that is fake! He should be fired!

HORRIBLE HORRIBLE! I cancelled my business page in February and they debited my account afterwards. They still have not refunded my funds. I’ll keep contacting them until I get my money back.

Yelp is biggest scam for small business… Yelp is biggest scam for small business DO NOT GIVE YOUR CREDIT CARD the will charge anything

The Company YELP has STOLLEN money from… The Company YELP has STOLLEN money from my bank account for the second time. I opened my store front business in Nov. 2023, for which I received a $300+ credit for advertisement on the Yelp platform. I explained to the Rep that the business was on a tight budget and to end the advertisement and billing immediately after the promo credits were depleted. A few months later, my account was debited from Yelp without my permission. I called Yelp to express my dismay, they agreed and refunded the money immediately while making sure that there was no standing agreement for any further debits. Today on April 29, 2024, I got a debit for $412 from Yelp. I contacted the Yelp company and spoke to Darcie, who stated that she was a manager, and that she would not refund the $412 until I completed the appropriate paperwork, which would take 3-5 days. I explained to Darcie that I am a small business and that the money that Yelp debited from my account was for the payment of my utilities, which would now be disconnected if they don't cancel the pending debit. Darcie replied, " I've checked the notes and I see where you previously cancelled the service and I see where we gave you a previous refund, but it looks like it was restarted either online or on the App so we can't issue a refund until you complete the paperwork explaining why you want a refund." I explained to her that that must have and had to have been a mistake on their part as it was before, because I have not accessed neither the app nor the website in quite a while. She said that people call all the time and say what they didn't do so you must fill out the paperwork and the billing department will review it. I spoke with Darcie at 3:29 pm on a 42 minute phone call on 04/29/24. This was an illegally debited transaction from my account. I did not authorize Yelp to access my account under any circumstances before nor after the initial promotion that I was given in November 2023. Darcie was very nonchalant and very unwilling to help bring an end to this situation involving this illegal transaction. I did Not have to complete paperwork for you to STEAL my money, and I KNOW you can refund it without paperwork because the LAST $100 you stole from my account you refunded back to me the day that I called. I have filed a complaint with the Federal Trade Commission.

NO customer service for yelp I've been a contributor of yelp for years, especially traveling out of country. I recently tried to contact yelp customer service because of a nasty message they sent from yelp headquarters only to find they don't have a customer service. How can you critique businesses and NOT have a customer service for complaints about your service? I've uninstalled the yelp app and will never, ever use them again.