"Frozen" Food arrives warm and wet!!!! Update: The refund has been issued in a timely manner. Unfortunately, shipping arrangements for frozen food are just not satisfactory from Texas to Maryland, so I can no longer order my frozen vegan seafood from this company. I do hope the website is updated to make delivery issues very clear to consumers outside of Texas. No idea how the food tastes because, for the SECOND time, Vejii has sent my order without any refrigeration whatsoever, even though I paid extra for the packaging (some kind of "green" styrofoam stuff and NO dry ice!!! If Vejii can't ship to Baltimore, MD in a timely manner and keep the food frozen, it should not be offered online! I don't understand why a company would do this. Also, I cannot reach anyone at customer service. The first order took months to refund. No idea how long this one will take or if I will ever see my money again. This is so ridiculous. I am beyond disappointed and intend to let the companies who trust Vejii to ship their products what a poor job they do!

Good customer service I have used vejii.com before and had great service. A few days after placing my most recent order I had not received a shipping notice, so I contacted customer service. I got a quick reply with an explanation for the slowness AND a promise that the order would be shipping that same day.

Vejii has great customer service Vejii has great customer service! In my initial order, they left out an item, but promptly fixed this after I emailed them. They not only shipped out the missing order without additional charge, but also awarded me credit. Definitely would recommend!

Vejii express has been a great option… Vejii express has been a great option when looking for vegan food. I find products here I can’t find in other stores. Plus you get rewarded for shopping with vejii bucks. The customer service is fabulous. They are quick to respond, help and make it right. Thank you

Vejii has the best customer service… Vejii has the best customer service ever by far. I emailed customer support because my order was lost, within 15 minutes, I received a reply, asking me if I wanted a refund or for my order to be sent again. Due to the weather conditions and road cIosures in BC, I opted for the refund, which I received instantly. I will definitely be ordering again when weather and roads are better.