Try using cast iron pan The broiler is great as I mentioned in a previous review. My complaint if any is the cleanup which requires disassembly and scrubbing rack and shelf and pan prior to dropping in the dishwasher. so I tried a sheet pan with a rack and that worked well and the cleanup was quicker. Next I tried a 12 inch cast-iron fry pan and it works great. I heated up the fry pan under the broiler and when it got up to about five or 600° I added a little oil dropped my steak in a little bit of butter and broiled from the top and pan fried from the bottom Cutting cooking time in half. I also was able to cook mushrooms in pan after the steak came off with red wine all going into the beef juices and it made a wonderful sauce so I’m very happy now and I suggest trying this method when next you do a steak

Impressed with quality of the grill and… Impressed with quality of the grill and quality of food after use of grill.

I was having trouble completing an… I was having trouble completing an online order. I called for assistance and an associate answered. I learned that it was actually after hours, but he saw the call and answered. He was very helpful and patiently helped me through the process (my computer was working very slowly). What an excellent employee! Thank you so much!

Great grill, poor quality control Overall, it seems to be a great grill. I love how my meat turns out, I love the speed and convenience of it, and I love the way it easily disassembles and cleans up. They sent me a defective unit at first, so I had to send it back, and it took a while for them to send me another one. Now the igniter doesn't work on the new one they sent me, but I don't feel like going through the hassle to send it back in. I'll just light it with a lighter. Overall great product, but you'd expect better quality control from and American company. Maybe I'm being too generous giving four stars, but I do really like the product.

Took us 2 weeks to figure out how to… Took us 2 weeks to figure out how to get the meat done the way we like it. Like how the grill sears the juices inside the meat and the texture of the meat once cooked. Disappointed the flame blows out quickly when its windy. Grill messy at times because the grilling surface and drip tray don't come out at the same time.