My last order was delayed because of… My last order was delayed because of weather somewhere, and when I received it, it was thawed and had an internal temperature of 46°. Non-usable. I filled out the form they sent via email, and they apologized and said a new order would be sent right out. As I haven't seen a replacement order nor heard from anyone, I called customer service, and the woman was quite nice and helpful, yet I still haven't heard a thing. They've had my money since March 26th for a product I couldn't use. I think their product is better than Omaha Steaks (my previous supplier), but their Customer Service leaves a lot to be desired. If this isn't fixed, I may have to go back to Omaha. Product Quality 9 Stars Customer Service 0 Stars

Best experience ever Our deliveries are always as scheduled and their products always meet our expectatations. Any problem is corrected by customer service in no time. This is a great company and it's a pleasure to have my business.

Delicious and Convenient Knowing that the beef I receive is 100% grass fed means a lot to me. That there is no antibiotics either. It tastes delicious and the cuts are just right. I like the convenience of order and delivering as well.

Wonderful meat, fish and choices Informed delivery is great idea. Meat and seafood are delicious. Glad that the idea behind this company is sustainability and humane treatment of animals. Good choices every month. The only drawback was that I didn’t care for the taste of the mac & cheese. Everything else in the box was fabulous.

Ground chicken was completely thawed… Ground chicken was completely thawed when arrived. Had to discard. Notified goodchop and no response.