The battery would not charge The battery would not charge. Found instructions to clean it and still didn't work. Sent email to Atmos for help and haven't heard back yet. They got back to me and resolved the issue satisfactorily.

I had a very satisfying experience with… I had a very satisfying experience with one of your products in the past. Your website has improved a lot and is very user-friendly. The online review and purchase experience is great. Thank you for giving me the opportunity to share this review.

Ordered tips for my jumps Ordered tips for my jumps, love the jump but your tips suck, have gone through multiple tips over the years but the jumps are still working good

Left a message Left a message, received called me back within 24 hours. Calling in regards to missing mouth piece from a previous order. I had placed another order for additional accessories, which she noted. Missing mouth piece will be included with that order.

Packaging and Tracking Review I think it's a great product, but more attention to the packaging and shipping/tracking would have enhanced my total experience. It would be nice if the packaging were environmentally-sustainable and custom-fitted to secure the products through the delivery process. I received a bubble-wrap mailer with loose pieces in plastic bags and small boxes with no idea how to assemble. I was able to find guide online and there may have been a card with a QR code on it, but it was confusing. Also I wasn't sure when the package would arrive. It would have been nice to have an email once the item was delivered. I think I even received an email to review the product before I had received it. I really have no complaints, but want to provide accurate feedback.