Worst experience ever! Worst experience ever. Their refund policy is pathetic. They will KEEP your money. I repeat THEY WILL KEEP YOUR MONEY! Ordered a big order, couldn't clear customs, sent it back, they didn't provide a refund. They said they can provide me with a gift card but not the original refund. What is the use of a gift card when their packages are getting stuck at customs? Pathetic. Never buying from them again.

Overlooked some items in my order Overlooked some items in my order. Reached out to sales and someone got back with me quick. Kenneth went above and beyond to help me figure everything out. Thank you again for all the help.

The front desk ladies have no respect… The front desk ladies have no respect to customers liers, unprofessional maybe they should learn how to deal with customers in a good manner.

Poor product and service! Our hookah arrived and the box had obviously been opened and resealed. The ceramic bowl has large chips and two places where the glaze was missing. The metal stem has the plating peeling! The water bowl also has a chip. When we called, they said they have a disclaimer that handmade products will have flaws! LOL. They are obviously selling seconds for sure! We sent pictures of the defects. Three phone calls and several emails and they finally promised to refund our money but we have to pay shipping! This is a 22" hookah! Stay clear. Less than quality and they make it extremely difficult to get a shipping label and refund. Horrible customer service and dishonest company!!!

Terrible customer service Terrible customer service. Representatives so not know how to treat new clients. Have an awful system in place. Tried to set up my account for almost 3 weeks! DO NOT DO BUSINESS WITH THEM. Go to hookah wholesalers or Hookah Shisha.