Rusted Vape Vape is rusting, followed all user guides/instructions. Customer service is non responsive, would never-ever purchase from again.

V5Nano is a good vaporizer V5Nano is a good vaporizer, the problem is spare parts, I bought a spare mouthpiece that is narrower than the original and therefore does not want to hold, just turn the vaporizer and the glass will fall out. The original mouthpiece cannot be obtained.

Customer service could be improved, but . . . I agree with the previous reviewer; interesting products let down by frustratingly slow customer service. I've been waiting nearly a month to get a V5 Nano repaired under warranty . . . and I'm still waiting for them to authorise the repair. If the repair IS finally authorised, there will be another wait for the repair itself. Overall disappointed. Edit: Flowermate acknowledged that there was a failing in customer service and sent a new replacement product. I believe this warrants an increase from my original 3-star rating to at least a 4

Customer service does not reply about warranties My product stopped working right. There is a 1 year warranty on it. I've been contacting flowermate for weeks and they've been ignoring me. I contacted publicly over social media and they actually gave me a fake email to contact, when I tried I got an error message. Do not ever buy from flowermate unless you are buying from a website that covers warranties for you. Customer service is non existent, you should pretend the warranty does not exist

Zero stars for customer service...Avoid! Company will NEVER reply to multiple attempts at activating a warranty claim. I've purchased twice from them and when my Slick unit died after about 20 uses and well within the 1-year warranty period, they have ghosted me. Their claim that "Once your inquiry has been made, one of our certified team members will begin working on your ticket. We strive to address all claims in a timely fashion" is a complete joke! You will never get a response. It seems to be a corporate decision made fairly recently as the spate of bad reviews would indicate. They currently have a grade of F with the Better Business Bureau. In a crowded vaporizer marketplace, you don't need to put up with horrible service...look elsewhere. Spread the word and let's put these suckers out of business. Caveat emptor.