Service is not necessary for me First of all the glucose meter does not connect to the cellphone tower. The meter has no WiFi capabilities. Second of all my meter showed 135 on test but lab score was 116 an hour later. In addition I am not available in Tuesdays when they call dispite telling them numerous time to please change my appointment. Overall this service is not necessary for me.

The idea of a coach sounded so good. The idea of a coach sounds so good, but this company is too far behind in technology. I have had a Continuous Glucose Monitor CGM, for over a year. This fantastic little button checks my blood sugar multiple times each minute and all of that data is instantly available on line to me or my doctor. CopilotIQ is only interested in one or two finger sticks each day. They are not even interested in my low sugar problems, but think two readings a day will solve my wild sugar swings that I can see on my cell phone and get alarms instantly from. Than let's talk about blood pressure. I got a BP cuff that reports via some obscure cell carrier that does not work where I live. When I tried to find out what cell carrier was used CopilotIQ told me they use all of the towers. THAT IS JUST NOT TRUE. I need a BP cuff that works with Verizon or my WIFI. So that is strike two. My nurse called yesterday, I mentioned that I was in Michigan and she said she could not talk with me until I returned to Tennessee. I guess my health does not need help if I am away from my home. On a positive note my BP cuff DOES WORK IN MICHIGAN, too bad BCBS does not. I have had 3 or 4 calls from the nurse, each time the fact that my BP cuff is not working was like the first time i mentioned that issue. So I just do not have anything good to say about CopilotIQ. The two things that they do, do not work. And even when one works, they do not work. BTW my cell phone does work in Michigan.

My nurse Heather is pleasant My nurse Heather is pleasant, professional, knowledgeable, and adds a personal touch to make it not all a medical experience only. She asks and listens to my explanations of why i think things are abnormal or a change from my norm. She agrees or disagrees with my explanations as based on her knowledge and knowing me as well. I am very compliant about my testing because I know they are watching. My mds are pleased with the regular information. It has helped with changing my diabetic meds.

Lowered my A1C My nurse Caitlin always has my supplies shipped to me on time. She cares for her patients and understands my concerns. She supplies me with useful information about my diet and foods that I should eat to help lower my A1C. Since I have been working with her I have lowered my A1C from 7.9 to 5.7. This program really seems to be working for me thanks. That’s why I give you 5 stars.

The reason I choose the above review I would have given a much higher review if this was given to me over a month ago. I have NOT spoken to my nurse in over a month or more because she kept scheduling the call on Mon when I am at dog training. I tried to call her several times and left messages but she kept scheduling me for the same time. I got another nurse whom scheduled me this past Fri but did not show up or call me! I had to call and finally spoke to someone.