No update on shipping when asked… No update on shipping when asked multiple times Eventually received a “cancelled” shipment when asked for an update!!! Never got a reply from them advising why!

Very happy I have been searching for banded sharks for our newly completed pond and couldn't find them anywhere locally. I took a chance ordering online, and I'm so happy I did! I had initially tried to order more than they had available, and someone contacted me immediately to resolve that. They were delivered the next day happy, healthy, and even bigger and nicer than I was expecting! Thank you for your excellent customer service and care in packaging.

Repeat Purchaser! The fish arrived earlier than expected during the day, nicely packaged with plenty of oxygen, ready to be placed in the tank! The prices are great, and if something is out of stock, customer service will let you know before your order is shipped. I will certainly continue to purchase from Pet Zone Tropical Fish! Keep up the great work!

Was sent fish with a faulty heat pack Was sent fish with a faulty heat pack, one fish was dead and 4 were barely alive. Mind you it was 10°F outside the day of delivery not including the 24 hour delay with Fed ex. The dead one I only received store credit ($19) and was expected to cover the shipping ($55) again. Instead of actually helping and answering questions all they did was send me a link to their DOA instructions. Horrible service. Edit. Introduced ich into my tank, and one of the gourami's died. DO NOT BUY HERE

Great products and service My fish and plants arrived in great condition. I had one plant missing from my order, but Pet Zone immediately took care of the issue.