Terrible communication Terrible communication, no update on order after 2 weeks. Multiple calls and emails and no results. Won't buy from again

Consistently Reliable Over the past several years, I have purchased tropical fish from Pet Zone in summer and winter. I live on the east coast (many miles from Pet Zone). The packaging has always met the challenge of getting the fish cross country alive and in healthy condition - the best I've seen. The fish have always exceeded my expectations - Pet Zone is the best!

Quality, communication, and fast! I ordered 3 Half Banded Spiny Eels. PetZone sent me an order confirmation immediately. Then they sent order updates with specific shipping info. The order was processed with in 24 hours. My Eels arrived very healthy and they acclimated beautifully. Highly recommend Pet Zone Tropical Fish for online fish orders.

Hard to communicate with. Order was short. Order was short because they didn't have what I ordered. You can't speak to them on the phone (even though they have a # for order issues). They still speak of Covid protocols on the phone and on website. Emailing them back and forth for weeks (response usually within a day). Never got that type of fish I ordered. I opted for another Congo Tetra. They sent a little bitty fish. USP slow boat. Took 3 days. It was alive (amazing).

Repeat Purchaser! The fish arrived earlier than expected during the day, nicely packaged with plenty of oxygen, ready to be placed in the tank! The prices are great, and if something is out of stock, customer service will let you know before your order is shipped. I will certainly continue to purchase from Pet Zone Tropical Fish! Keep up the great work!