joann albea
GBGReat service Took quite a while to get to site and phone # and to find out if my insurance covered purchase. Once all of that was done, Tom was an excellent customer service representative!
Penny Solomon
GBMy Experience with Lifeline My representative, Thomas, was very well informed on the company and, in turn, explained everything in detail to me so I understood all aspects of the system. He answered every question I asked and was very thorough in his answer. I felt comfortable and at ease during this process. I am anxious to set up the system so I can feel safe in my own home and get myself back to my normal life inside and outside my house. My stroke, even though a mild one, made me realize that I have to reach out for help in order to live my life safe. I truly appreciate Aetna and all fantastic benefits they provide. So helpful to senior citizens. Thanks again and bless you.
Michelle S Dorsey-Brown
GBAwesome Customer Service The representative was very knowledgeable of the products. After telling him what are needs and concerns were he suggested the motion detection. He was knowledgeable of what my mother’s insurance helped with.
Bette D Hoffman
GBThomas was very helpful Thomas was very helpful. Walk me through the whole process and made sure I understood I’m very happy with the service.
customer
GBThe rep was very knowledgeable The rep was very knowledgeable. His demeanor was exceptionally kind.