Ray was very helpful and very knowledgeable Ray was very helpful and thorough in helping me determine what the issue with my shorts might be. With that, he was able to determine they should be replaced with a new pair of a different size to hopefully resolve the issue I am having. Ray is very pleasant and I was pleased to speak with him over this matter. He is also very knowledgeable. Kudos to Ray! My fingers are crossed this will solve my issue and I can get the treatments I need to control if not resolve my situation. Thank you Ray!

The customer care is absolutely… The customer care is absolutely wonderful at INNOVO. They are prompt to answer every question and concern that I've had. And sending me a free replacement pair of shorts to try - mine seem to be the wrong size and are not getting the right connection to work properly. These shorts are a game changer for me! They worked in just 3 weeks and I've been faithful to use 2-3x/week during the maintenance period. Really love the results from this product.

Erica was brilliant and explained… Erica was brilliant and explained everything step by step regarding my inquiry! There was a problem with card payment and Erica put me on hold until she sought advice! Then got back to me! A very good agent to deal with top marks Erica.

Great customer service! Their customer service is amazing! They always go above and beyond to meet my need.

It really does work It really does work. After two weeks, there is a marked improvement in my urge incontinence. (I had stress incontinence fixed surgically several years ago.) I am surprised and impressed. My only concern is a bit of irritation, which I am treating with a steroid cream. It's not bad and I would rather have that than incontinence. It's sort of like the irritation that you get from cycling without cycling shorts.