Lisha Maxey
GBVery slow to pay claims (if ever)/long wait times to connect with customer service Unfortunately, this company has not lived up to the expectations when I first signed up for coverage. My service providers have had great difficulty in verifying insurance coverages and long wait times on the phone for customer service to submit the claims. I recently received a bill for a covered procedure (colonoscopy) directly from the Dr. This procedure was done over 6 months ago, and the insurance portion has still not been paid, thus, the Dr. just billed me directly. It has taken me several calls to connect the Dr. to the claims department and still no resolution. I am beyond frustrated and will just keep attempting to resolve it so that the insurance pays out what it is supposed to, based on my policy.
Johnson Davis
GBChoosing Innovative Partners for my… Choosing Innovative Partners for my healthcare needs was a game-changer. Their range of services,coupled with their commitment to customer satisfaction,make them a standout in the industry.
Sergio Isaac
GBIntially I'll admit I was skeptical and… Intially I'll admit I was skeptical and confused about some of the pricing but when I called customer service they explained the benefits to me and made me feel much more at ease.
Colleen Griffith
GBThe Teledoc service was included in my… The Teledoc service was included in my plan and was very useful when our family was on vacation. Thanks to Joanne in customer service for walking us through how to use it!
MATHEW
GBI use their Teledoc services all the… I use their Teledoc services all the time and its very convenient and quicker/cheaper than going to urgent care or the ER.