Over the top customer service Wow! is the first thing that comes to mind when I think of OxygenDirect.com. I ordered my first Portable Oxygen Concentrator or POC in Sept. 2020. It was a Precision Medical product. It came, I charged it up, then set it aside since I had no use immediately. A couple weeks later, I went to use it for doctor appt. and the alarm went off saying there was a problem with the internal electrical system. I contacted OxygenDirect to find out about getting it replaced/repaired. After a couple back and forth emails, manager (I think) Ryan said the product I bought was not the best and they'd had many problems. He said he wanted to replace my POC with a better one. The better POC was approx. $900 more than the one I purchased. He did not charge me the difference, sent the new one out that day along with prepaid labels to return the defective machine and the extra battery. All this at NO ADDITIONAL cost for the upgraded machine or shipping costs. All I had to do was pack up the returns, put the labels on and take to a UPS store. Wow! What else can you say about a business that cares about their customers. Believe me, I have told everyone including my pulmonologist (to pass on to other COPD patients). How many companies would do that? I will continue to do business with them and want to publicly thank Ryan!

Easy to order and quick delivery Easy to order and quick delivery. I can't speak to the product yet, as we have not yet needed to change the filter. But it sure looks just like what's in the machine now!

Extra Power Cord My cord was delivered in a timely fashion and works very well with the D/C car system. I would also like to add that the staff at Oxygen Direct was courteous and helpful in obtaining permission for me to fly on Delta Airlines with my Inogen Concentrator and two batteries.

Your store is the only way I can get… Your store is the only way I can get the 5log mask that kills the virus in contact in the USA.

My 2nd time i ordered from this… My 2nd time i ordered from this company, great price and fast shipping. Staff is very kind and polite.