Customer Service I wanted to look at the reviews on TrustPilot before buying their masks. I've been eyeing the product for a while but I have a few reliable masks. I wanted something less wasteful that had a better seal. After reading their responses to customer reviews, I want nothing to do with this company. It seems like Castle Grade customer service is run by insolent toddlers. Not sure what's going on there but it really doesn't help the company image and deters potential buyers. Good luck with your future endeavors, CG.

VERY POOR SERVICE. VERY POOR SERVICE. I ordered two masks and additional refills for a trip we were taking (on a plane). Ordered well in advance of their delivery schedule (listed on their website) and the masks didn't arrive until we were already gone!! I wanted a refund, they just continued to send some BS email about they have no control over their shipping (why put shipping times/days on their site then???). When I decided to try one of the masks on it doesn't fit properly and they still won't refund. DO NOT BUY FROM THIS COMPANY - THERE ARE PLENTY OF OTHER MORE REPUTABLE PROVIDERS FOR MASKS....

Never got it + company fat shames We never got the product and the company didn't resolve the issue. The owner insults people (referring to weight when that often doesn't even correspond with face and head size/shape) and the company makes claims that are simply not true. The owner is fat shaming instead of recognizing issues with their mask. They failed at least the breathability testing for N95 certification and made it seem as though not getting certification has to do with being American based. The surface area of the filter is simply too small for them to have had a chance of passing. I got robbed $72.24 from them and as you can see from other reviews, others have experienced the same!

Don’t Waste Your Money Received four masks today for two adults. The masks are useless, no seal, so air simply passes around the mask, not through the filter. Their return policy does not allow for returns based on fit or effectiveness, in effect allowing them to sell to new customers without having to pay back money when the masks are received.

Seems well-made and comfortable Product arrived quickly and seems to be quite well-made and as if it will be comfortable to wear over time. I haven't given it a real try yet as I purchased them with an intent to wear in more "risky" situations and/or if someone in my immediate family gets sick, as opposed to everyday use. That said, I'm happy to have something more effective on reserve should either of those situations arise.