Never got it + company fat shames We never got the product and the company didn't resolve the issue. The owner insults people (referring to weight when that often doesn't even correspond with face and head size/shape) and the company makes claims that are simply not true. The owner is fat shaming instead of recognizing issues with their mask. They failed at least the breathability testing for N95 certification and made it seem as though not getting certification has to do with being American based. The surface area of the filter is simply too small for them to have had a chance of passing. I got robbed $72.24 from them and as you can see from other reviews, others have experienced the same!

This seems to be a very durable… This seems to be a very durable product, yet we were surprised by the small size. We had to adjust the straps; fortunately, despite no instructions about this, I was able to make the straps looser with a letter opener. The directions were in very small type--even with reading glasses, they were challenging to read. Despite these challenges, they seem very durable and should last a long time.

Great Mask and Outstanding Service I can't say enough about Castlegrade's products and customer service. The masks are easy to use and so comfortable! I work in healthcare in a field with high risk for COVID exposure. These masks are so much more comfortable than the disposable N95 masks I've been wearing for the past year and a half. Not only that, but when there was a hiccup with my order, their customer service was quick to respond and fixed the issue right away. Such a pleasant, stress-free experience! I'll definitely be recommending Castlegrade to all my co-workers and friends who want a mask with a bit more protection.

Customer Service I wanted to look at the reviews on TrustPilot before buying their masks. I've been eyeing the product for a while but I have a few reliable masks. I wanted something less wasteful that had a better seal. After reading their responses to customer reviews, I want nothing to do with this company. It seems like Castle Grade customer service is run by insolent toddlers. Not sure what's going on there but it really doesn't help the company image and deters potential buyers. Good luck with your future endeavors, CG.

VERY POOR SERVICE. VERY POOR SERVICE. I ordered two masks and additional refills for a trip we were taking (on a plane). Ordered well in advance of their delivery schedule (listed on their website) and the masks didn't arrive until we were already gone!! I wanted a refund, they just continued to send some BS email about they have no control over their shipping (why put shipping times/days on their site then???). When I decided to try one of the masks on it doesn't fit properly and they still won't refund. DO NOT BUY FROM THIS COMPANY - THERE ARE PLENTY OF OTHER MORE REPUTABLE PROVIDERS FOR MASKS....