I just came back from thecpapshop in… I just came back from thecpapshop in West Berlin, NJ. Wow! They are so nice! I bought a side cover for my resmed 10 since I no longer use the chamber. It makes the machine 2 inches shorter. Cost is $19.99 but first time customers get 20% off so it’s $15.99. I also was told since I don’t use the chamber I can use a standard hose that you don’t need to plug in the slot anymore so I got an 8 foot hose for FREE! They are so nice. I highly recommend them.

Very show service Very, very slow fulfillment ... Ordered on October 6, 2022. Heard nothing. Did a "Chat" on October 11. Agent writes that my order came in after 3:00 p.m. East coast time, so it was counted as coming in on October 7. "We don't process orders over the weekend" the agent wrote. But, October 7 was a FRIDAY, not a Saturday or Sunday! Yet, I'm told, the processing didn't start until October 10. It will likely be "processed" by their "sister warehouse" by October 17 the agent writes. This means it might take a month, depending on shipping method, for my $190 order to arrive.

Lied about machine being In-Stock They will sell you machines that are not in stock. Site doesn't reflect true stock status

Purchase a Resmed Travel Mini Travel… Purchase a Resmed Travel Mini Travel Case from The CPAP Shop. When it arrived, I noticed it was too small for what I hoped for and kindly requested an RMA to return this item for a refund? Was quickly dismissed and told that this was not applicable for return? It is brand new in the box? The CPAP Shop will not accept this return! Will no longer shop here for my supplies…

Very diligent and thorough Very diligent and thorough. Refunded me immediately for a machine I ordered by mistake, and the correct machine that I subsequently ordered arrived less than one week later. Excellent customer service. Email frequency could be less, however.