Everything has been perfect so far We've only been with Dharma for a couple of weeks but, in that short time, the customer support has been top-notch. We asked a bunch of questions before signing up and they answered all questions promptly, courteously, and comprehensively. Unlike other merchant account providers, Dharma is completely up-front and transparent with their fees. As for funding, Dharma is faster than our former provider and there haven't been any batch failures.

Previously used First Data and Switched Previously used First Data with Suntrust. Switched to Dharma. Transition was seamless. No issues at all. Staff loved the customer support. Honest people. Transparent. Better price and contract. Millions of times better than First Data.

AVOID AVOID AVOID AVOID AVOID AVOID! Very sketchy mishandling of our account. Dharma allowed a fraudulent terminal to be created with our merchant ID, without verifying its authenticity with us the owners. As a result, our account was hit with fraudulent refunds in excess of $3,000 until Dharma noticed and finally put in security, 3 MONTHS LATER. Even so, they NEVER told us about the breach, instead reprogramming our terminal and reissuing our merchant ID without any explanation as to why. When we noticed the incongruous charges, they claimed it is OUR responsibility for the funds, not theirs. They are on very shakey legal ground here. SOMETHING VERY BAD IS HAPPENING AT DHARMA. AVOID AT ALL COSTS.

My overall experience with Dharma has… My overall experience with Dharma has been great so far (new user as of 12/14/19) but I specifically want to call out Trace Wendell for his outstanding customer service and support. He was able to set up my account within the time frame allowed to ensure I was up and running when I needed to be. He is an asset to your company and your customers. Thank you, Trace!

Dharma's customer service is pretty… Dharma's customer service is pretty amazing. There's no phone trees or virtual assistants, or operators with heavy accents. Someone just answers the phone and fixes your problems or answers your questions in a couple of minutes. Their prices or great, too. I've used them for about 5 years, and don't plan on switching anytime soon.