Payment was a nightmare Payment was a nightmare. It took over a month to get paid and get results. Agent kept demanding my federal Medicare card which is invalid since I now have Medicare coverage through Blue Cross. Then they took my credit card down wrong. Brutal process!!!!! Never again thank you

Test never shipped Update: I explained the situation to Dave, who reached out after I left the 1 star review. He was very professional in researching what happened to my order and correcting the error to my satisfaction. I have now received the test and will update review after results are provided. Test never shipped. Could not reach anyone at RealTime Laboratories by phone or email despite multiple attempts at both sending email and leaving messages. Currently disputing charge with my credit card company

It would certainly help if you gave a correlation to other units commonly used. Thanks. It would certainly help if you gave a correlation between the units you use and those used by your competitor. I had two tests by them previously and am having difficulty comparing your results with theirs. Kathleen Taylor

I'm in the process of testing and… I'm in the process of testing and RealTime labs has been extremely helpful in answering my many questions. It is nice to be able to reach someone by phone that can answer questions, especially for the amount being paid. Other companies I've used charged an additional fee to speak with someone. I just hope my testing results are as good as their service!

Renu in Insurance Billing is a real… Renu in Insurance Billing is a real problem solver. I had a problem getting medicare to pay for a mold test and how to get the test done by my next Doctor's appointment. Renu called me back quickly and explained in detail how to accomplish these two goals. She is knowledgeable, competent and pleasant to talk to. Quess what, she returns phone calls, unheard of in 2022. Don Bartek/New Jersey