Prepared to take my exam at 8:30 am Prepared to take my exam at 8:30 am, arrived at 7:40 am….parking issues, construction going on, difficulty locating testing site. Test site is located in basement, very dull lighting, water smell, location unprepared, waited over 35 minutes to be checked in, the excuse they had someone to call out. These issues totally screwed my experience.

Not even one star Not even one star. I tried to schedule my exams and spots kept getting filled within seconds. It pushed me a month back so I quickly scheduled what I could. I called to ask if I could get in any sooner and I'd have to pay a rescheduling fee of $35. The only reason I scheduled it was to secure a spot to not get pushed back even further hoping they could make some accommodation. Also, they couldn't help me change the order of times I already scheduled same day without paying 3 different rescheduling fees. Very ridiculous. I'm asking for minor changes.

Last night I tried to sit for an exam Last night I tried to sit for an exam. I went through the check in process at least four time due to the exam just disappearing or not starting. After speaking with tech support, they told me to disable my antivirus and I did. After just a few more questions, same issue. Customer services said I needed a ticket number to reschedule the exam which I was never given. I was told I could not take the exam due to having to restart the process too many time. I wish I could give no stars. I have had to talk to multiple people and still no answer as to if I will have to pay to retake the exam due to no fault of my own. This is my first and last time using this proctor. Pearson would never put people through this mess.

Stay far away from this company...SCAM ALERT! I made my appointment in February 2024, paid my money to go to a site that is now closed. They just sent me a notice saturday evening before a monday morning onsite exam. They make no mention of a refund or where I can get it done. This was the last day for me before I have to send my results in for my university. This company is a scam. Notify your bank for a reversal of charges. Report to the BBB ASAP!

I have disorder and many notes I have disorder and many notes. I have ADA RIGHT for exam accommodations, they would not accept papers from certain MEDICAL DOCTOR because he does not specialize in condition. I would have to take exam without exam accommodations because it is just to expensive to see a new provider and go through testing. It would cost about $2,7000