Taylor Jamero and Guesty are wonderful! Taylor Jamero has been absolutely wonderful to work with! Taylor has completely changed our team's perspective on Guesty in a positive way and never fails at providing us with creative solutions and insights into the latest features being offered by your software. We are so grateful for her guidance and wanted to send a quick note of appreciation!

Guesty is amazing!!! Guesty has been an amazing platform for our company. It has provided us with more features than ever before, streamlined all of our processes, and is very user-friendly. Everyone at Guesty has been amazing to work with as well. Guesty Support is always available to help with any questions or issues very quickly. Our Customer Success Manager, Taylor, has also been great to work with during our transition to Guesty and still is a part of our success today.

No zero star option? No zero star option? Guesty has been a disaster from us from day 1. We were moved across to Guesty from MyVR. Which was truly awesome. And after the flashy Guesty sales demo, everything started going downhill. The migration to about 40 solid hours of work. And it was all misery. We were "upgraded" to the new website builder. Which not only cost stupid cash (single listing cost > £100 a month for the overall platform) but also had a stealth stripe payment fee on top not discussed in product pricing. The booking engine doesn't automatically send customer invoices for payment (a legal requirement in the UK when you take a direct card payment). The support was terrible. Any request for the basics was met with "we'll raise with product" The UI was a mess. They then refreshed it and made it even worse. The only decent thing about it was the customisation of customer comms flow. That's literally it. We migrated to Lodgify. Less than half the price. Awesome company, team and support. And the kick in the teeth? Guesty didn't delete our direct booking website with them despite a series of escalations. Their data retention and deletion policy is highly dubious. Avoid Guesty at all costs.

Working with Guesty is Fantastic!!! Working with Guesty is Fantastic!!! Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of.

Customer support is great Customer support is excellent; they have helped me a lot. Taylor Murphy is always ready to help and has a great attitude.