Judith P
GBHydreight sounds good on paper, but doesn't work Hydreight is an amazing business in theory. The plan sounds amazing, but does not work. 1) Tech support issues go days without prompt resolution. 2) There is no one to talk with to get a problem resolved, it is all email. Week-end needs must wait until Monday or Tuesday. 3) A new rule is all services must have provider orders before initiating service. It sounds good, but reaching a provider in under 1 hour is not consistently happening. Over half of my calls have been returned in over 1 hour. 4) Connectivity issues such as face to face with provider over the app include garbled voice, frozen images and dropped calls. When I report it, I am told no one else has these problems. 5) I have been with this company 2 months and cannot recommend it. Great idea, but implementation is severely lacking.