Valued Alum Larry Burgess
GBMy experience in recovery at Serenity… My experience in recovery at Serenity lodge was 2nd to none and it has helped me get through life my most recent new life a lot better makes me think about things a lot better more clearly the councilors are the best Riley Kenny oh my God there's so many of them to mention it's so hard maliya Catherine Gabriel everybody there Mike I can't think of all their names but I would highly recommend Serenity lodge and I have to a couple of buddies that I believe could benefit from the program and I just want to thank you all the staff members everybody there that struggling and trying to get their life straight I hope and pray for them and thank you again for everything
Valued Alum
GBOverall a great experience Overall a great experience. For the most part the staff truly cares and wants to see you do better. A few of the staff really go above and beyond. For example Kenny, Timmy and Riley. My case manager was really my only complaint, her name is Catherine, I felt like she could've put forth more effort, she spent about 80% of our session time telling me about her weekend or stuff going on in her life. I did all the homework she asked me to do from the front of our book, spent hours answering some questions and she simply just asked me if I had done them where as other case managers reviewed the answers with their clients..Aside from that when I had to bring an issue to her or ask to use my phone to pay a bill or anything at all she had no problem letting you know that you was a bourdon to her at that moment in time. Moving forward the housing is great and the food is hit or miss. Hit more times than miss for sure though. Overall I had a good time and met some incredible people there. Make the best of your experience there and pay attention in class, some of the information is invaluable. Don't do as I did, if you are unhappy with someone such as case manager, therapist, etc. Let someone know. They will help you. Unfortunately in the end I had a half ass coin out and didn't even receive a certificate due to my case manager. These things can really impact soemones experience! Good luck if you're thinking of going don't think twice just do it.
Valued Alum
GBCommunication needs to be better and it… Communication needs to be better and it was pretty demoralizing to be asked to wash the staff's cars, however it's still a 5/5 for me I enjoyed my treatment.
Unhappy family
GBHorrible place! Horrible place for our son at 1000.00 a day cash, it failed on every single level. The intake is fast to get your money and promise communication and transparency but once your loved one is in detox, the therapist did not return numerous calls to the one person on the signed release of information given by our loved one. The therapist was horribly unprofessional putting the dad on the spot to take a call with our son and the therapist without any heads up at all by this therapist named Catherine. She didn’t follow up after that crazy call gone horribly bad revealing to our son his car had been repossessed. There was no communication about the transport off the mountain and we had to rely on a back channel employee who contacted our interventionist to help us out at all because he felt so bad for us. Had we been in the loop about our sons mental state of mind before the transport, we would have arranged the rehab to come physically to pick him up and take his phone from him at the top of the mountain to avoid a flight risk which we got once he was released from Arrowheads staff off the mountain.
Valued Alum
GBA Wonderful Place First of all what a beautiful place. Nestled away in the mountains of Southern California. This facility contains a music studio, swimming pool and an incredible gym that can be used on weekends and after daily classes. The gym actually opened early before breakfast for a morning workout. I thought the food was great but you will never please everyone in this area. The staff is friendly and helpful. The case workers and therapists are top notch and are very knowledgeable and passionate about the subject matter. The days here are busy and filled with classes and meetings. I had an incredible experience here that changed my life.