Nelson Arcoraci
GBStraight forward demo and explanation of features. Our sale rep Bernie helped us to understand the various chair features. He gave us ample time to demo and review the chairs we were interested in. It was an informative and enjoyable experience with no pressure to purchase.
Steve Henling
GBVery good order support and follow up… Very good order support and follow up support. Infinity 8500 chair has exceeded our expectations. Delivery was in a timely matter and everything was as expected.
Joanie G
GBBest caring customer service I spoke to a rep the day after I ordered my massage chair. It was great to speak to such a positive human being. I wish I had asked him for his name. I spoke to him around noon, on Wednesday, April 3, 2024. Maybe Bernard? As I received an email from him. If it is him, he is such an awesome rep for the company. He answered all of my concerns with enthusiasm and put me at ease, regarding my online purchase the night before. I can’t wait for my massage chair to get here!
Steven Eldridge
GBFollow up to my previous review When I received my new chair I discovered that one of the airbags wasn't inflating and one of the zippers wasn't zipped. A representative from Massage Chair Store called me the next day and arranged for someone to look at my chair. He ordered a couple of parts and I am waiting for him to return to install them. I love the chair and love the customer service. I would definitely recommend Massage Chair Store and the Kyota Yosei M868 4D.
Kevin Kephart
GBBernie the salesperson was very helpful… Bernie the salesperson was very helpful in the over the phone sale and description of the chair. It is working well and has exceeded our imagined value. The white glove delivery was not a good experience though. They scratched the chair badly while getting it into the house and they fumbled with the assembly actually mixing up components from another chair and then having to disassemble and reassemble with the correct parts.