Exceptional Company, All-Around Cpap direct was the only place in the Portland area that had batteries following the ice storm. Their customer service was superb in helping me order the correct battery. Even more impressive was next day shipping included in the price. Highly recommend.

Provided documents needed for insurance reimbursement (4/07/23) Insurance requires a W-9 and cpapdirect.com won't provide it, so I can't get reimbursed for my CPAP purchase. EDIT (4/10/23): Turns out this was a misunderstanding between the cpapdirect.com customer service rep. and myself. They've provided a W-9! To add to my initial review about the rest of the experience, my CPAP shipping quickly and the customer service team has been responsive. Thank you, CPAP Direct team!

Fast service, perfect fit! I ordered a So Clean machine and checked to see what I needed to connect it to my respironics dreamstation. I needed an adapter for my dreamstation and a filter for my So Clean machine, so I ordered them while waiting on my So Clean machine to arrive. I received them within a few days and my So Clean machine a couple days afterward. After getting my So Clean machine, I was so thankful that it also came with an adapter for my dreamstation and a filter!!

BEWARE - NO RETURNS! I tried CPAPdirect for the first, time, hoping to have a long-term CPAP supplier. Unfortunately, the face mask I ordered didn't fit, and, unlike MANY other CPAP suppliers, they do not permit any returns of masks. I emailed the sales at email contact and was just sent back to their webpage without any additional information. As those with sleep apnea know, we are good long-term customers, but masks can sometimes take a few tries - and it's an expensive option if there is no return policy. Last time from this customer, for sure.

Thank you for sending the product… Thank you for sending the product ordered and please know that it will be used to add years of life to the user to whom this product was gifted to. Killing the bacteria and mold spores - hoping this will help the individual be healthier.