False promotion no customer service! Avoid! First time ordering or trying Tatcha, took advantage of their current promotion offering a free 75ml Essence when ordering any full size moisturiser. Very disappointed as the package arrived today with no Essence inside, no free samples either just the expensive face cream. No reply to any of my emails, the chatbot is awful and no answer on telephone.

Wow what can I say Wow what can I say! All the products I have tried (the essence, the watery cream, the dewy serum, the eye cream, the cleansing oil, rice polish and primer) are amazing. Expensive but so worth it and the delivery was amazingly quick and tracked. Also received 4 free goodies with my order including a full size essence RRP £95 with my order. Blown away

Empty box Been a reliable customer for 2 years, ordered the dewy skin cream. Ok so I received an empty box, contacted customer service and they asked for a photo? 😅

Absolutely a scammer company I ordered two booster car seats was charged $112 took forever to even receive the package an when I received the package it was completely the wrong items!!!!! Why these people sent me 2 car seat covers instead of the car seats I paid $112 for!!!! The number on there website isn’t even a real number!!! I emailed them numerous of times an never received a response back!!! I had to go through my bank in order to even get refund!!!! I can’t believe they would scam people like that literally trying to get new car seats for my autistic children an this is what the outcome is!!!! Very poor very sad that people can do stuff like this!!!!

Very bad experience Very bad experience, ordered a water cream and when it arrived it felt suspiciously light. Opened it to find they had sent me an empty box! Absolutely disgusting, pretty obvious what had happened. Not even an apology but they did replace upon getting my email. Wouldn’t buy again from them.