My customer service experience was fantastic! My customer service experience was great. It was the easiest experience I've had with any customer service in many years. The first set of hearing aids were too big for my ear canals, so I was upgraded to another pair that will hopefully work. They are due to arrive today.

Horrible customer service. I had to return 2 sets of hearing aids due to constant feedback. They claim they never received the second pair back, so they are refusing to pay the refund. I followed their directions for the return, but now I’m out close to $300 dollars. Do not use this company. These are the order numbers: #749607; #750377; #757736;

The atom didn't work for my mom-but I can return them for refund The atom didn't work for my mom who is in her 90's. Perhaps her hearing deficit was too severe to benefit from these aids, but company did send return mailing label so I will get a refund.

A Happy Ending Audien offered to reimburse purchasing an upgraded model with a honorarium. After receiving and trying to touch bases, no one seemed to know what I was talking about. However, Liz not only went the extra mile but a few more. She was extremely patient and understanding tracing the problem to an email glitch. The check was lost by USPS, which again, Liz was instrumental with an inquiry. Unable to locate it, Liz and Audien launched another check which was delivered via another carrier. It’s impatient people like me that make her job more difficult but I’m so glad she is so adept at handing people like me. The new hearing aids - the Adam Pro 2 are working extremely well with improved technology.

Ordered aids. Needed to return. Ordered aids. Had an issue with sound. ENT and hearing appointments concluded a vaccination I just received caused a form of tinnitus and the aids would not work for me. This was a myself issue, not Audien's product. I requested and received a label to return them and got an immediate refund. After more checking by my doctors, I am hoping to be able to buy from Audien for the actual hearing aid I need for my level of hearing loss. My experience with Audien was one of cooperation and understanding.